OPEN:Skip The Line Statue Of Liberty,The Edge,Ground Zero&911 Memorial

Reviews

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  ZARUI_A 3

  28 Dec 2019

  We had a wonderful time during our tour, although we needed more time in Staten Island. One hour was way too little time which was given to us to stand in line and wait to go up the Statue of Liberty. I put a lot of money to see this trip, and I didn’t get to fully enjoy it due to the short amount of time given to us. We kept rushing because time was running out. This tour needs to give us tourists the opportunity to enjoy it by adding at least another hour so we can fully view what we were there for. Some people paid to go up the statue, yet weren’t able to because of this issue..

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  Maria H 1

  07 Oct 2019

  Our guide was late meeting us because she didn't realize until that mornng that she had to print out our tickets to the Empire State Building (Really? Hasn't she done this tour before?). She had to stop at a priting shop, which made her late. When she finally arrived at the meeting spot, she gave us paper tickets and sent us into the Empire State Buidling on our own. When we got past security and presented our tickets, we were told we had the wrong tickets. Our guide had given us tickets to One World Trade Center. I called the guide who didn't seem to know exactly what to do. We wasted over an hour in that building tryng to print out the tickets that she had on her phone. She finally had one of the employees print them - actually my daughters took over for her got them printed. Because it was so late at this point, the guide said we could come back to see the Empire State Building on our own at another time. We were on a short vactation with not a lot of time to spare, so this did not make me happy. We then walked around the city for a bit after that. Later, we took the subway to Battery Park, and she made me pay for my group. After paying this tour company over $900, I couldn't beleive they did not cover the subway ride. At Battery Park we had to wait OVER AN HOUR for our new guide to take us to Ellis Island. It was never explained to us that we would be changing guides. In fact the itinerary was never explained to us at the beginning of the day as it should have been. Also on Viator's website it said the tour was three hours long. At this point, we had already gone more than three hours and we still handn't seen the Statue of Libery, Ellis Island or the 9/11 Memorial. When the second guide arrived, he was no better than the first. He has a heavy accent and talks on and on and on, wasting valuable time that we didn't have. When we got to the Statue of Libery, I told him we would be leaving the group and doing the rest on our own because we didn't have four more hours to waste (he had told us we'd be with him for 4-6 hours!) I have done many tours and this was the worst.

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  Marie_G 3

  26 Jun 2019

  Gutted - Tour company so badly organized or greedy they booked us senior citizen tickets and told the guide we were also senior citizens so the walking tour he planned was for the immobile! we are 40yr old. The tickets to Empire State took 15 minutes to get and were for senior citizens (cheaper option) and we had to go through not knowing if wed be stopped and refused entry!! The tour was advertised as a 5hour day - after 3.5 hours of walking around we arrived at a starbucks to meet a different tour guide who kindly laughed at us and said we had at least another 5 hours to go! - we had arranged for other sites and tickets later that afternoon for which we lost money and never got to visit. The guide had 1 hours to kill and wanted to take us to Pier 17 but we had already been there the previous day so we asked to go on the Brooklyn Bridge for a photo opportunity - He did nothing but complain because it was sunny and he expected to be in the shade .... sorry but im sure it was US who had paid the nearly £400 for the experience!!! Unprofessional - Dis organized - Cheapest tickets - Do the attractions yourself and do the Hop on Hop Off bus tour to learn the facts! you'll save over £100 per person.

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  NorthGaDad 1

  02 Apr 2019

  I will begin this review with this statement : I have attempted to contact the booking company via the number on my confirmation letter and they have neglected to return any calls. So, we will try it this way: I had prearranged the VIP NY access tour (and included the One World Observatory upgrade) as part of a celebration of our 20th wedding anniversary. Our time in NYC was short, so we wanted to see as much as possible. Additionally, I was interested in being picked up at our hotel the day of the tour to save time. When I asked about that I was told that the only way that could happen would be for us to upgrade to a "private" tour, which "of course" included an additional premium upcharge. Our guide showed up late, lost and without passes (he explained that he had to collect them from the concierge). We left the hotel , and toured several of the locations as promised. We saw (and went to the top) of the Empire State building, saw Wall St, Bryant Park and the 911 memorial. Now here is where it gets unfortunate: We took a subway ride from the ESB area to 911 and my wife and I had to pay for that subway ride. You'd think that several hundred dollars paid in advance would have covered that, but I'll go on. While we were at the 911 memorial our guide walked away and took a long personal call. Our next stop was to be the Statue of Liberty. He walked us to the line, stated that "this is where the tour ends," and asked for a tip. He then abandoned us. Our "personal guide" gave us no information or assistance with areas in or around the Statue of Liberty, nor did he ensure that we got to the top of One World Trade (which I had paid for ), nor did he make sure that we were able to get back to the hotel. We were left to fend for ourselves and try to figure out the NYC subway system on our second day, or accept the expense of a costly cab or uber ride. That might not be a big deal for residents who handle those challenges every day, but it was hugely problematic for someone who had been in the city for less than 24 hours. I had asked the agency before our trip how long we should expect to be on this tour. I was told that it began at 8am, and we should expect to be done by 2 or 3pm at the latest. Well, our "personal guide" took off at 11am, never to be seen or heard from again. We managed to get ourselves to the observation deck at One World Trade, but does that meet the definition of a "personal guide?" Is pointing in the general direction of the subway station and saying "you'll figure it out" acceptable advice from a paid guide? This was a highly rated trip, which I upgraded to what I thought would be personal, attentive service. How am I supposed to feel about the fact that your representative basically left us stranded before the tour was over and gave us no assistance or real direction about returning to the hotel. We paid for services that we didn't receive. Make this right Trip Advisor and WalksNYC

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